Terms, privacy and safety
Clear safeguards for patient information.
This page explains how 5 Pillars Health uses optional patient information, the limits of online content, and the safety notices patients should understand before submitting health data.
Your information
Health information is treated as sensitive and used to support your care.
Not for emergencies
Use NHS 111, 999, A&E or urgent care for urgent or severe symptoms.
Your choice
You can choose what you share and ask questions about how it will be used.
1. Nature of the service
5 Pillars Health provides doctor-led lifestyle medicine education, coaching preparation and structured patient intake. Website content is general information and does not replace a consultation, diagnosis, urgent care, or advice from a regulated health professional who has assessed the patient.
2. Health data and special category information
The intake form may collect sensitive health information including symptoms, medical history, medication, allergies, blood pressure, lipids, glucose markers, body measurements, sleep, nutrition, movement, stress, social circumstances, faith/purpose routines and behaviour-change barriers. This information is collected only where the patient chooses to provide it and is used to support clinical review and care planning by Dr Suleman.
3. Lawful basis, acknowledgements and consent
Patients are asked to actively acknowledge that they are choosing to share optional health information for Dr Suleman’s review, that this information may be sensitive, and that the form is not monitored for emergencies. The full privacy notice explains who is responsible for the information, why it is used, how long it is kept and the choices available to patients.
4. Emergency and clinical safety disclaimer
The platform must clearly state that forms are not monitored for urgent symptoms. Patients should use NHS 111, 999, A&E or local urgent care where symptoms are severe, urgent, rapidly worsening or life-threatening.
5. Patient rights and transparency
Patients should be told they may request access, correction, deletion where applicable, restriction, objection and information about how their data is used. The privacy notice should include the named provider or legal entity, practice contact route, retention approach, complaints route and the right to complain to the ICO.
6. Doctor-side use
Only authorised members of the care team can view the information shared for clinical review, including the health story, key measurements, diaries and notes needed to prepare for an appointment.
7. Professional standards
Care is guided by professional standards for confidentiality, record keeping, safeguarding and respectful communication. If you have a concern or a question about your care, the practice will explain how to raise it.